The Future of Health and Human Services Data Modeling (Part 1)

May 15, 2017

The question was put to me “When will the IT industry provide reusable clinical and administrative data warehouses for the Medicaid enterprise?” It was a thought-provoking question that was well worth considering. Currently the healthcare insurance and provider industries are guided to target reporting that is defined by government regulation and motivated by financial incentives.… Read More »

Machine Networks – Competitive Strength In Numbers

May 11, 2017

Personal experience informs everyday decisions. And the wiser heads among us combat any individual biases that might have influenced their thinking by seasoning judgement with other, more diverse opinions to enable faster, more accurate solutions. The interesting thing is that this kind of collective intelligence is not an exclusively human trait. Machines do it, too.… Read More »

Machine Learning Goes Back to the Future

May 9, 2017

In the first installment of this blog series, we described how the quest for artificial intelligence (AI) gave us the discipline of machine learning – the study of how to enable an intelligent agent to learn from data to improve its performance. But what has any of that got to do with commercial analytics? Learning… Read More »

How Are Customers Like Bees? They Rarely Travel a Straight Path or Make a Single Stop

May 8, 2017

How are your customers like bees? Today, customer “bees” are faced with a huge garden of businesses that offer every ‘color’ and ‘variety’ of flower imaginable.  Those ‘flowers’ can be wildly different but they look the same from a distance.  With so many choices, the bees are bound to go sampling around.  So how does… Read More »

Teradata Universe EMEA 2017, Nice: The Press Perspective

May 2, 2017

It’s safe to say that over the years corporate events have received some bad press from oversold and undersubscribed tradeshows and ‘customer less’ user groups. However, if planned and run from a point of view that puts the customer first and emphasizes thought-leadership and the communication of unique customer experience-based insight to the attendees, these… Read More »

The Business Impact of Machine Learning

May 1, 2017

We’ve got to the stage where we take intelligent machines for granted. We trust them to carry out complex tasks requiring extreme precision, speed, and accuracy – from pacemakers to auto-pilots. Machine learning algorithms are evolving in every industry – translating text, identifying faces in photographs, recognising handwriting, piloting drones, driving cars, and so on.… Read More »

Optimize the End-to-End Customer Experience with Business Analytics Solutions

April 27, 2017

In Dr. Bokareva’s previous blog, she described how the Art of Analytics allows viewers to understand customer spend through a work of art. Businesses can use these types of visualizations to unlock new sales opportunities. By now, companies understand the importance of using data analytics to better understand the customer, process, or product performance. However,… Read More »

Customer Journey Analytics – One Bite At A Time

April 26, 2017

The “customer journey” means many things to many people. Depending on your role, you may be hyper-focused on delivering the right message to the right customer in real-time on your website. Or maybe you’re trying to understand how customer interactions across several channels work together to affect satisfaction. These may sound like daunting challenges that… Read More »