Tag Archives: customer experience

5 Big Benefits of Data and Analytics for Positive Business Outcomes

March 7, 2017

Today, businesses can collect data along every point of the customer journey. This information might include mobile app usage, digital clicks, interactions on social media and more, all contributing to a data fingerprint that is completely unique to its owner. However, at some point not too long ago, the thought of customers sharing information such… Read More »

Picking the Right Partner to Win on Analytics: Q&A With Dan Harrington

February 1, 2017

  Dan Harrington is executive vice president of consulting and support services for Teradata. He recently sat down to discuss what companies should expect from their analytics consultants and how to quickly find value in their analytics investments. There is a lot of trial and error for companies making data analytics investments, and people can… Read More »

Big Data in the Magic Kingdom: Disney’s Secret to Customer Experience Success

December 20, 2016

What’s the big data secret behind Disney’s magical customer experience? Or any other retailer relationship, for that matter? Whether shopping for clothes, sniffing-out cheaper utilities, or strapping on a personalised bracelet for a visit to the Magic Kingdom, we expect the earth in return for our custom. And why not? Shaped by new technologies and… Read More »