In a recent web seminar, Christine Richards, Director of Knowledge Services at the Utility Analytics Institute shared three recommendations for utilities looking toward implementing customer analytics. Meter data is only one source. While Richards agreed that meter data is important, she also urged utilities to consider other data sources and systems that support customer operations Read More…
(Download a PDF version of this blog post) A 2010 study by Retail Systems Research (RSR) found that consumers who shop across channels were among a retailer’s most profitable. They could determine this because of data: customer transactions matched to their sources across physical stores and websites. This makes sense when you consider that a Read More…
Mastering the 3 V’s of today’s data – volume, velocity and variety – is critical. Utilities are dealing with an unprecedented surge of data —not just from smart meters, but also from syncophasors, transformers, substation sensors, social media, websites and computerized logs – an endless stream of data of all types, shapes and sizes. In Read More…
It’s that time of year! Nearly 100,000 of the industry’s best and brightest flock to Sin City for meetings, demos, and debauchery. It’s NAB! I’m a little wistful writing this from a cold, hard desk in Los Angeles, as pictures of productive-days-turned-long-raucous- nights start to flood into my Inbox. “Wish you were here!” they scream. Read More…
Consumer preference for healthier choices is driving reactionary change in the retail and consumer products industries. This was the theme at the seventh annual St. Joseph’s University Food Industry Summit held last week. Statistics showing decade-by-decade increases in body mass index within the U.S. were juxtaposed against moves by retailers and food companies to meet Read More…
Did you hear about eye-tracking technology for the Second Screen? Yeah. Me neither. But, apparently, Time Warner’s Media Lab – the company’s impressive research center and Ivory Tower – is using eye-tracking technology to determine how viewers use Second Screen apps in complement to actual TV Viewing. No, they won’t be sending 15 MM+ pairs Read More…
Retailers are underway with their 2013 marketing initiatives, with a good proportion of retailers continuing with marketing as usual, and consumers finding their inboxes overflowing with emails. It reminds me a bit about the oft-quoted definition of “Insanity”: Doing the same thing over and over and expecting a different result. Now, I doubt many people Read More…
As described in this press release, Consumer Goods Technology magazine recently announced results of its survey of more than 150 consumer goods executives (certain to include representatives from leading companies). For the seventh straight year, Teradata was recognized among the top 10 providers for technology excellence and customer satisfaction in Demand Data Analytics and Business Read More…
I’m happy to say that after nearly 40 years on this planet, I’ve never truly known what it’s like to have a target on my back. Or, if anyone HAS ever been out to get me, they’ve been sufficiently dulcet about it that I haven’t noticed. I doubt that the Chiefs at the major MSOs Read More…
WOW – what a difference a year makes! At DistribuTECH 2012, seemingly everywhere you looked in the convention hall, banners with the word “Analytics” appeared in one form or another – nearly every exhibitor touted their “analytical” capabilities. Fast-forward to this past week in San Diego and DistribuTECH 2013 and the exhibit hall had a Read More…
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