Talking about real-time analytics? Be clear about what’s on offer

Tuesday January 17th, 2017

The inexorable increase in competition around the globe has led to an explosion of interest in real-time and near real-time systems. Yet despite all this understandable attention, many businesses still struggle to define what “real-time” actually means. A merchandiser at a big box retailer, for example, may want a sales dashboard that is updated several… Read More »

Is Collaboration killing Creativity?

Tuesday December 20th, 2016

If collaboration is good, is more collaboration better? Project management methodologies that have been successful in production-centric environments, e.g., agile, dev-ops, lean are increasingly being deployed in big data projects. However, big data projects are a combination of production and creative work. Software engineering and development is arguably production-centric and well-suited to optimisation workflows. On… Read More »

Pooling data and analytics to power greater efficiency in water utilities

Monday December 19th, 2016

Although water and power utilities face very similar pressures, they have tackled them with very different levels of success. Both sets of utilities face a common battle to reduce network operating costs, beat off increased competition and meet the increasingly complicated requirements of the regulators. Yet it is the power sector organisations that so far… Read More »

Unique Paths to Understanding Customer Journeys

Tuesday December 13th, 2016

When it comes time to write my quarterly blog, I reflect back upon the focus of my work and interactions with our customers. Usually this leads to a new lens for which to discuss the potential for data and analytics to help organisations achieve business outcomes. What is interesting to me is to realise that… Read More »

Getting personal – how retailers must use data to make campaigns work

Thursday December 8th, 2016

E-commerce hands retailers bags of important data about customers, but there is always the nagging question about whether they are making the best use of it. We are not just talking about segmenting customers according to their age, gender and clothing size for marketing purposes, which is now pretty commonplace. No, retailers can really boost… Read More »

Is your DbFit?

Wednesday December 7th, 2016

In my previous blog I talked about modular design enabling continuous integration and automated testing through to delivery. Many customers I have worked with find the immediate challenge is how to do the testing, especially as it applies to a data warehouse or lake. In this blog I will look at how to setup simple,… Read More »

Banks are now part of the Internet of Things (IoT) and need the right tools to excel

Monday December 5th, 2016

In retail banking, as in other sectors, new types of data are emerging as banks shift shape to meet changes in consumer demand, head off threats from Fintech insurgents and adapt to the arrival of new payment mechanisms such as Apple Pay. Indeed, banks, have already entered the Internet of Things (IoT), as mobile devices… Read More »

Turbo Charge Enterprise Analytics with Big Data

Wednesday November 30th, 2016

We have been showing off the amazing art works drawn from numerous big data insight engagements we’ve had with Teradata, Aster and Hadoop clients. Most of these were new insights to answer business questions never before considered. While these engagements have demonstrated the power of insights from the new analytics enabled by big data, it continues… Read More »

Is your business ready to learn from the record-breakers?

Friday November 25th, 2016

In sport, as in business, there is the constant interplay between marginal gains and game-changing innovations. Take the 100m freestyle swim, records have been broken year on year, but every so often we see not just a record broken, we see an outstanding accomplishment like Albert Vande Weghe in 1934. In one stroke he changed… Read More »

Service Recovery that Deepens Relationship & Brand Loyalty

Wednesday November 23rd, 2016

Optimising customer’s revenue contribution depends heavily on a company’s ability to deepen and effectively maintain loyalty along with emotional attachment to its brand. There has been plenty of rhetoric around Customer Experience Management as the strategy to achieve this competitive edge. Yet the fact remains that the vast majority of such initiatives either concentrate solely… Read More »