We love SAP (data) !

Wednesday April 19th, 2017

We love SAP! Who wouldn’t, and who can argue with this sentiment given their success in utilities and many other industries. For all the bad press they occasionally get about failed projects they were central to such as the well-publicised situation at RWE Npower[1], many utilities operations run relatively smoothly with SAP at their core.… Read More »

Data Science, Art of Analytics, Burning Leaf, Business Value Framework, RACE and other buzz words

Thursday April 13th, 2017

Optimise the End-to-End Customer Experience with Business Analytics Solutions By now, almost all companies understand the importance of using data analytics to better understand the customer, process or product performance. However, many are still struggling with getting full value from the vast amounts of available data. Every company is in a different stage of analytical… Read More »

Teradata and the REST

Wednesday April 5th, 2017

When we talk to our customers today about Teradata’s place in the enterprise, it’s always in the context of an Analytics Ecosystem. This reflects our core belief that, to unlock the full potential of analytics within an organisation, you need a variety of platforms, tools and technologies that work together to enable new questions to… Read More »

Making Smart City projects smarter with Smart Organisations

Wednesday March 29th, 2017

Smart City Smart City is a future vision state of a city that is fully optimised and highly efficient in managing its resources (i.e. energy, mobility, building), quality of life (i.e. social, health, environment) and is innovative in how it operates (i.e. education, economy, research). Smart City projects aim to alleviate traffic congestion, prevent water… Read More »

Service Recovery that Deepens Relationship & Brand Loyalty

Wednesday March 22nd, 2017

Optimising customer’s revenue contribution depends heavily on a company’s ability to deepen and effectively maintain loyalty along with emotional attachment to its brand. There has been plenty of rhetoric around Customer Experience Management as the strategy to achieve this competitive edge. Yet the fact remains that the vast majority of such initiatives either concentrate solely… Read More »

Customer Analytics – Then and Now

Tuesday February 28th, 2017

I am sure you have heard it said before that fashion and trends repeat every twenty years. As it happens, in 1997 I joined the Marketing Workbench team at Harrah’s Entertainment. Marketing Workbench was designed to be marketing’s analytic environment to drive customer segmentation through predictive analysis. It was this career move that started my… Read More »

Turbo Charge Enterprise Analytics with Big Data

Wednesday February 22nd, 2017

We have been showing off the amazing art works drawn from numerous big data insight engagements we’ve had with Teradata, Aster and Hadoop clients. Most of these were new insights to answer business questions never before considered. While these engagements have demonstrated the power of insights from the new analytics enabled by big data, it continues… Read More »

Spotting the pretenders in Data Science

Wednesday February 15th, 2017

The term “Data Scientist” is often over-used or even abused in our industry. Just the other morning I was watching TV and a news piece came on talking about the hottest careers in 2017 and data science was top of the list. Of course this is good for those who have been dealing with data for… Read More »