Category Archives: Iain Stewart

We love SAP (data) !

Wednesday April 19th, 2017

We love SAP! Who wouldn’t, and who can argue with this sentiment given their success in utilities and many other industries. For all the bad press they occasionally get about failed projects they were central to such as the well-publicised situation at RWE Npower[1], many utilities operations run relatively smoothly with SAP at their core.… Read More »

Pooling data and analytics to power greater efficiency in water utilities

Monday December 19th, 2016

Although water and power utilities face very similar pressures, they have tackled them with very different levels of success. Both sets of utilities face a common battle to reduce network operating costs, beat off increased competition and meet the increasingly complicated requirements of the regulators. Yet it is the power sector organisations that so far… Read More »

Why Utilities Need Hipsters To Begin A New Chapter In Retail

Wednesday June 29th, 2016

I was recently at an IoT event at which I spoke with a heap of people, ranging from folks in suits through to the less conventional – think green hair, baseball caps (or a lid as American readers will know it by) occasionally worn at an ironic angle. And the near-ubiquitous hipster beard. I hear… Read More »

Does My Asset look Big Data in This?

Wednesday May 20th, 2015

I am often asked for my point of view on trends in the global Utilities analytics market. My headline response this year is that I have seen a marked increase in interest and investment by network companies in particular looking to operate, maintain and monetise assets more effectively. Globally, many wires businesses are officially and… Read More »

Big Data in Utilities: Why You Shouldn’t Believe the Hype

Monday February 16th, 2015

Twelve months ago, this is what a typical meeting would look like for me – I’d kick off with an introduction to the data that Utilities companies had at their fingertips, and explain what they could do with that goldmine of data. I would talk about the types of analytics that some early adopters in… Read More »

Why Can’t Power Engineers and Data Science Just Get Along?

Thursday November 6th, 2014

Having spent much of the summer looking at the ‘fluffier’ customer side of Utilities, I have recently focused more on the ‘hard stuff’, in distribution and generation (although they too need, and indeed are starting to do ‘fluffy stuff’ with analytics… but that is a whole new blog). I understand these parts of a utility… Read More »

Customer Experience Golf – Why Utilities Shot over Par.

Wednesday August 27th, 2014

I have recently attended numerous customer experience events, speaking with a variety of utilities people with a vested interest in this area. My observations include: –   Utilities are not good at customer experience, but do understand this by virtue of the fact we are bottom of most league tables that compare us with other industries. –   Our… Read More »