Category Archives: Sundara Raman

Making Smart City projects smarter with Smart Organisations

Wednesday March 29th, 2017

Smart City Smart City is a future vision state of a city that is fully optimised and highly efficient in managing its resources (i.e. energy, mobility, building), quality of life (i.e. social, health, environment) and is innovative in how it operates (i.e. education, economy, research). Smart City projects aim to alleviate traffic congestion, prevent water… Read More »

IoT will accelerate industry convergence and structural disruption

Tuesday October 25th, 2016

Convergence of T, IT, IT&T to IoT When I first started working in the Telecom industry over 30 years ago, the telecommunication (T) and information technologies (IT), functions, systems were completely distinct and different with their own individual disciplines. Over a period of time they changed progressively to become IT&T. Today, the telecom industry is… Read More »

Internet of Things – Lessons from an IoT prototype project

Monday August 22nd, 2016

The Internet of Things, commonly known as IoT, is spreading at a much faster rate than what I initially thought it would about a year ago. I have been curious to learn about what IoT is all about and encountered a large community of contributors and followers in the two dominant open source forums, Arduino and RaspberryPi. Both… Read More »

How Come NPS (Net Promoter Score) Data Doesn’t Rate Ben Affleck Movies?

Wednesday August 17th, 2016

Of all the customer-satisfaction metrics, Net Promoter Score (NPS) is the real McCoy. Probably because NPS influences a company’s bottom line. That’s the theory anyway. After all, asking a customer ‘How likely are you to recommend ‘XYZ’?’ right after they’ve bought the product, may not be rocket science. But it can be effective. As simple… Read More »

Which Open Source technologies are suitable for your Big Data roadmap?

Monday June 27th, 2016

Recently, I developed a handful of demos using open source technologies for detecting and alerting fraudulent events, incidence of poor customer experience and arrival of target subjects in geo-fenced locations for marketing purposes. The use cases required detection of individual events from streaming data sources and processing complex set of rules for identifying events of… Read More »

Big Data And The Double-Edged Sword Of Digital Transformation

Wednesday March 2nd, 2016

Yes, I know it sounds like the latest in a long line of George Lucas blockbusters but there he stood, clearly, in a tight spot. He, was a senior retail distribution executive – the Indiana Jones of multi-national telecommunication (minus leather jacket, bullwhip, and satchel) – admitting that his Telco’s end-to-end business process and accompanying… Read More »